Industri Yang Kami Layani
Visual yang relevan untuk kebutuhan bisnis Indonesia / Asia
Banking & Financial
Customer Service, Contact Center, complaint handling, reminder, helpdesk, telesales, back office, QA, dan customer operations. Termasuk Service Quality Survey, CSAT, NPS, Voice of Customer, dan Post-Service Survey
Fintech / PINDAR
Customer Care, complaint handling, reminder, Desk Collection, PTP monitoring, QA, reporting, dan Omnichannel sesuai ruang lingkup serta ketentuan yang berlaku. Termasuk CSAT, Voice of Customer, Complaint Handling Satisfaction, dan survey kualitas layanan.
Multifinance
Customer Service, reminder, telecollection, Desk Collection, complaint handling, telesales, dan operational support. Termasuk CSAT, NPS, Voice of Customer, dan Service Quality Survey.
Insurance
Customer Care, policy information, complaint handling, reminder, telesales, retention, dan Omnichannel support. Termasuk CSAT, NPS, Voice of Customer, dan Post-Service Survey.
Retail & E-Commerce
Customer Care, order & case handling, complaint handling, telesales, customer engagement, retention, dan digital channel support. Termasuk CSAT, NPS, Voice of Customer, dan Post-Transaction Survey.
Healthcare
Appointment/information support, patient/customer service, helpdesk, reminder, complaint handling, dan digital interaction sesuai kebutuhan. Termasuk Patient/Customer Satisfaction Survey, Voice of Customer, dan survey kualitas layanan.
BUMN/BUMD & Layanan Publik
Customer service, information center, complaint handling, helpdesk, survey, reminder, dan Omnichannel public service support. Termasuk Service Quality Survey, CSAT, Voice of Customer, dan survey kepuasan layanan publik.
Logistics, Property, Education, Hospitality & Travel
Customer service, sales support, helpdesk, reminder, survey, complaint handling, dan customer operations sesuai karakteristik industri. Termasuk CSAT, NPS, Voice of Customer, dan survey kualitas layanan sesuai kebutuhan.