Industri Yang Kami Layani
Visual yang relevan untuk kebutuhan bisnis Indonesia / Asia
Banking & Financial
Customer Service, Contact Center, complaint handling, reminder, helpdesk, telesales, back office, QA, dan customer operations. Termasuk Service Quality Survey, CSAT, NPS, Voice of Customer, dan Post-Service Survey.
Fintech / PINDAR
Customer Care, complaint handling, reminder, Desk Collection, PTP monitoring, QA, reporting, dan Omnichannel sesuai ruang lingkup serta ketentuan yang berlaku. Termasuk CSAT, Voice of Customer, Complaint Handling Satisfaction, dan survey kualitas layanan.
Multifinance
Customer Service, reminder, telecollection, Desk Collection, complaint handling, telesales, dan operational support. Termasuk CSAT, NPS, Voice of Customer, dan Service Quality Survey.
Perusahaan Gadai
Customer Service, Contact Center, informasi produk dan layanan gadai, pengingat jatuh tempo, perpanjangan gadai, konfirmasi pembayaran, penanganan keluhan, customer engagement, desk collection, serta Service Quality Survey, CSAT, NPS, dan Voice of Customer.
Layanan dilaksanakan secara profesional, terukur, dan sesuai dengan kebijakan klien serta ketentuan yang berlaku.
Insurance
Customer Care, policy information, complaint handling, reminder, telesales, retention, dan Omnichannel support. Termasuk CSAT, NPS, Voice of Customer, dan Post-Service Survey.
Retail & E-Commerce
Customer Care, order & case handling, complaint handling, telesales, customer engagement, retention, dan digital channel support. Termasuk CSAT, NPS, Voice of Customer, dan Post-Transaction Survey.
Hospital & Healthcare Services
Patient Contact Center, layanan informasi dan pendaftaran pasien, appointment scheduling, reminder kunjungan, konfirmasi jadwal dokter, customer service, helpdesk, complaint handling, serta dukungan komunikasi digital.
Termasuk Patient Satisfaction Survey, CSAT, NPS, Voice of Patient, dan survei kualitas layanan untuk mendukung peningkatan pengalaman pasien dan mutu pelayanan rumah sakit.
BUMN/BUMD & Layanan Publik
Customer service, information center, complaint handling, helpdesk, survey, reminder, dan Omnichannel public service support. Termasuk Service Quality Survey, CSAT, Voice of Customer, dan survey kepuasan layanan publik.
Logistics, Property, Education, Hospitality & Travel
Customer service, sales support, helpdesk, reminder, survey, complaint handling, dan customer operations sesuai karakteristik industri. Termasuk CSAT, NPS, Voice of Customer, dan survey kualitas layanan sesuai kebutuhan.